Cash Payment /Bank Transfer

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Cash Payment /Bank Transfer

Are you still waiting your bank transfer
to be completed? Problems with your payment?

Select Cash Payment/Bank Transfer option as the payment method in the website during the check-out phase

Select the bank you want to use to make the transfer and view the corresponding bank account information of Trend Odeme Kurulusu at the chosen bank

Don’t forget to enter the purchase reference code into the payment description field on the corresponding interfaces on ATM and Online Banking Channels. The purchase reference code is an alphanumeric string uniquely generated for the particular transaction on the payment page.

Your payment transaction is delivered to the Payguru Platform through its integrations with the banks. Payguru detects the reference code in the description field and matches it with the records in its system and transmits the payment information to the merchant. From then on, the status of your payment transaction becomes “Onaylandı”, i.e. “Approved”.

Checking the payment status from the reference number

What is Payguru payment reference number?
Payguru payment reference number is an alphanumerical code uniquely generated for that particular transaction. It is presented to the customer on the Payguru Common Payment Page that is launched upon the customer’s “click” on the bank transfer and cash payment option on merchant’s web site.

What are the conditions for cancellation and refunds ?

You should get in touch with the merchant/web site that you made the puchase. Payguru will process your request based on the information received from the merchant.

How can I ask a refund?

You need to contact the merchant and/or web site you made the purchase and transaction, first. It is the merchant who should evaluate and approve your request. Upon the merchant’s confirmation of your request, Payguru will process the refund within 3 business day.

Can I cancel an purchase?

Payguru can’t take action on cancelling your purchase as a payment provider. Please contact the merchant and/or web site you made the purchase and transaction. Upon the cancellation of your purchase order by the merchant, Payguru process the refund within one business day to the same bank account you used for the payment.

Which banks is Payguru working with?

Currently, we are integrated with 7 banks in Turkey and accepting payments through our bank accounts in Akbank, Garanti Bank ,İNG Bank, İş Bankası, TEB, Yapı ve Kredi Bankası and Ziraat Bankası.

As a result of our continuous development efforts on our product and services, our “bank” coverage improves continuously. We will be ready to accept new payments through other banks, soon.

I entered the wrong recipient information (bank account number, account holder name etc.) during bank transfer. What should I do?

I do not use internet or mobile banking channels. How can I make a payment?

My payment status is still “pending” even though I have made the payment.

I made multiple payments for the same purchase by mistake. What should I do?

It seems that I paid less than I was supposed to pay. What should I do?

It seems that I paid more than I was supposed to pay. What should I do?

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